QOTD: Phone shops?

Posted on October 29, 2009 by Shaun

qotd25How would you rate the service you receive in mobile phone shops? My experience is one of most polite service married with not much knowledge…

Bookmark the permalink.

7 Responses to QOTD: Phone shops?

  1. gavinfabl says:
    October 29, 2009 at 8:10 am

    Poor but friendly and always trying to sell you a £35 plus per month contract !

  2. Peter (PDA-247) says:
    October 29, 2009 at 8:13 am

    Atrocious with O2.
    Everyone one of the O2 stores I’ve used has been so busy, I’ve queued for at least 30 minutes.
    In each case the queue has been more than twice as long as the number of staff in the shop.

    Maybe i’ve been unlucky, but I’ve not picked launch days, or Saturdays, for example?

  3. Sidthebad says:
    October 29, 2009 at 9:46 am

    Generally poor but the guy on the O2 shop when I bought my iPhone was great. He was knowledgable, smart, funny and competent. This is the exception though.

    Sid

  4. jah says:
    October 29, 2009 at 10:00 am

    Phones4U – never enter one of their shops
    O2 – used to be better, now have too many incompetent staff
    Vodafone – harmless
    Carephonewarehouse – better than most

  5. David says:
    October 29, 2009 at 11:19 am

    It’ll be interesting to see if there is a trend here as I too can comment on other shops.

    Phone4U – Went in once. Felt “mauled” by their staff. Will NEVER go in one ever again.
    CarPhoneWarehouse – Neutral and Mixed Feelings/Experiences.
    Vodafone – A little aloof but not too bad
    O2 – As I said above – okay with one exceptional experience that will warm me for a while.

    All I ever seem to hear about Phones4U is very poor expereinces.

    Sid

  6. Steve says:
    October 29, 2009 at 4:21 pm

    O2: enthusiastic but woefully under and mis-informed.

  7. Alison says:
    October 30, 2009 at 12:06 pm

    The T-Mobile guy that helped me at the Trafford Centre about 4-5 years ago was great. He’s the last person I dealt with in a mobile phone store – I bought my iPhone from the Apple store and that was a fantastic experience. I actually felt like I was getting a premium sales experience. Other than that all my other phones have been purchased SIM-free.