QOTD: The worst support?

Posted on March 31, 2010 by Shaun

qotd27What is the worst customer support you have ever received? Ideally a mobile related answer would be good, but I can’t remember any apart from continual billing issues with a particular provider.

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8 Responses to QOTD: The worst support?

  1. kjl says:
    March 31, 2010 at 9:44 am

    Orange. Would love to choose one incident, but there are so many with them!

  2. briany says:
    March 31, 2010 at 9:52 am

    O2. During the network iPhone issues they could not fix anything. Polite but clueless.

  3. kelvin says:
    March 31, 2010 at 9:54 am

    Palm. Awful years ago. Truly awful. No idea what they were talking about and batteries problems and constant crashes never explained. Always blamed third party apps.

  4. Sid says:
    March 31, 2010 at 9:56 am

    ALK for Co-Pilot – hands down.

    I reported an issue in December
    Had no reply till late January.
    That was just to check if I had the lastest versions of software.
    Next reply late Feb to say they will call me.
    They never did
    Now my traffic service has been cancelled despite me paying for a year in December.

    So I had 3months of an awful product for a year’s payment and awful customer service in trying to resolve the issues. I will still use Co-Pilot as I like the software but I will never buy an ALK product ever again.

    I’d like to ask ALK why they cancelled my traffic service after just 3months but I really don’t have the patience to pursue this for the next 9 months.

    This isn’t just the worst mobile related customer service I have experienced but is the worst customer service I have ever experienced. Period.

  5. kelvin says:
    March 31, 2010 at 9:56 am

    Forgot about i-mate. Even worse!

  6. Shaun says:
    March 31, 2010 at 9:58 am

    Forgot about Argos. Not mobile related I know, but after waiting for a sofa for a month they called to say it would not be available the day before delivery. I had already broken up the previous one. Their attitude was terrible and I will never buy from them again. Went to Land of Leather who were amazing- shame they went bust a few months later…

  7. AndrewP says:
    March 31, 2010 at 10:08 am

    I would say Belkin who treated me like I was a complete idiot despite my telling them several times that I worked in IT and that I knew the difference between static and dynamic IPs.

    On a positive note, I’d thoroughly recommend Donjoy (www.donjoy.co.uk) who couldn’t do enough to help me with a knee brace.

  8. Steve says:
    April 1, 2010 at 1:55 am

    The worst case of customer support for a mobile device has got to go to Sprint for my sister here in the US. They basically had EVERYTHING wrong on her file – wrong phone, wrong subscription package, wrong everything – and it took them 6 months to fix everything. And despite the fact that her signed contract from the Sprint store was clear that what she ordered was NOT what she was being billed, they spent most of the time blaming her. She’s a patient sort – I would not have allowed it to go past 30 days.

    Oh – she never received an apology.

    The worst computer/IT customer support comes from my current institution – nothing a user does is right; all problems are the fault of the user. I wasted 3 days having to reinstall the OS, new users, and assorted software and hardware issues – when the problem resided because they transferred my exchange account to a new server and did not turn on IMAP support. They have now turned off mobile phone support for me three times in the past year – either out of spite or incompetence – but they cried ‘Wolf’ enough that I simply tell them it’s broken as a message and leave it be.

    Oh- they also never apologize. I even called them once to congratulate them on fixing something quickly, and they were unable to accept my thanks because that would have meant admitting their mistake!